# CLEX 2.0 사용자 메뉴얼

## CLEX 2.0 사용자 메뉴얼

- [👏 CLEX 2.0](https://furence.gitbook.io/clex-2.0/clex-2.0.md)
- [구조 설명](https://furence.gitbook.io/clex-2.0/1/1.md)
- [공통](https://furence.gitbook.io/clex-2.0/2/1.md)
- [데이터 엑셀 다운로드](https://furence.gitbook.io/clex-2.0/2/1/1.md)
- [소프트폰 연결 및 상태 변경](https://furence.gitbook.io/clex-2.0/2/1/2.md)
- [소프트폰 발신](https://furence.gitbook.io/clex-2.0/2/1/4.md)
- [소프트폰 수신](https://furence.gitbook.io/clex-2.0/2/1/5.md)
- [소프트폰 내선](https://furence.gitbook.io/clex-2.0/2/1/6.md)
- [감청](https://furence.gitbook.io/clex-2.0/2/1/7.md)
- [개인 설정](https://furence.gitbook.io/clex-2.0/2/1/8.md)
- [고객상담](https://furence.gitbook.io/clex-2.0/2/2.md)
- [고객정보 조회](https://furence.gitbook.io/clex-2.0/2/2/1.md)
- [신규 고객 및 상담 등록](https://furence.gitbook.io/clex-2.0/2/2/2.md)
- [녹취 청취](https://furence.gitbook.io/clex-2.0/2/2/3.md)
- [오버레이 메뉴 - 상담이력](https://furence.gitbook.io/clex-2.0/2/2/4.md)
- [오버레이 메뉴 - 티켓](https://furence.gitbook.io/clex-2.0/2/2/5.md)
- [오버레이 메뉴 - 채팅](https://furence.gitbook.io/clex-2.0/2/2/6.md)
- [오버레이 메뉴 - SMS](https://furence.gitbook.io/clex-2.0/2/2/7.md)
- [오버레이 메뉴 - 콜백](https://furence.gitbook.io/clex-2.0/2/2/8.md)
- [오버레이 메뉴 - KMS](https://furence.gitbook.io/clex-2.0/2/2/9.md)
- [오버레이 메뉴 - 상용구](https://furence.gitbook.io/clex-2.0/2/2/10.md)
- [게시판](https://furence.gitbook.io/clex-2.0/2/3.md)
- [SMS 발송이력](https://furence.gitbook.io/clex-2.0/2/4.md)
- [콜백 관리](https://furence.gitbook.io/clex-2.0/2/5.md)
- [레포트](https://furence.gitbook.io/clex-2.0/2/6.md)
- [녹취 청취](https://furence.gitbook.io/clex-2.0/2/7.md)
- [근태관리](https://furence.gitbook.io/clex-2.0/2/8.md)
- [STT](https://furence.gitbook.io/clex-2.0/2/9.md)
- [캠페인](https://furence.gitbook.io/clex-2.0/2/10.md)
- [고객사 관리](https://furence.gitbook.io/clex-2.0/2/11.md)
- [CMS](https://furence.gitbook.io/clex-2.0/2/12.md)
- [개요](https://furence.gitbook.io/clex-2.0/2/12/1.md)
- [메뉴 바](https://furence.gitbook.io/clex-2.0/2/12/2.md)
- [콜 현황](https://furence.gitbook.io/clex-2.0/2/12/3.md)
- [IVR 모니터링](https://furence.gitbook.io/clex-2.0/2/12/4.md)
- [콜백 모니터링](https://furence.gitbook.io/clex-2.0/2/12/5.md)
- [채팅 모니터링](https://furence.gitbook.io/clex-2.0/2/12/6.md)
- [상담사 모니터링](https://furence.gitbook.io/clex-2.0/2/12/7.md)
- [EMS](https://furence.gitbook.io/clex-2.0/2/13.md)
- [개인 설정 커스터마이징 하기](https://furence.gitbook.io/clex-2.0/3/1.md)
- [옴니채널 이용하기](https://furence.gitbook.io/clex-2.0/3/2.md)
- [여러 상담 한 번에 관리하기](https://furence.gitbook.io/clex-2.0/3/3.md)
- [부재중 전화 놓치지 않기](https://furence.gitbook.io/clex-2.0/3/4.md)
- [상담 캠페인 진행하기](https://furence.gitbook.io/clex-2.0/3/5.md)
- [캠페인 설문 만들기](https://furence.gitbook.io/clex-2.0/3/6.md)
- [캠페인을 다른 상담사에 재 분배하기](https://furence.gitbook.io/clex-2.0/3/7.md)
- [B2B 고객 전화 상담하기](https://furence.gitbook.io/clex-2.0/3/8.md)
- [상담/고객 주소 정보 저장하기](https://furence.gitbook.io/clex-2.0/3/9.md)